Order Confirmation
Immediately after you have successfully placed your order with CherryCulture.com, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt that can be printed for your records.
Order Status
Check the status of your order anytime online by clicking on Order Status. Please note that it may take up to 24 hours before tracking information appears on the carrier's website.
"Processing" - Your order has been received.
"In Progress" - Your order has been sent to our warehouse and is being packed.
"Review" - Your order is under security review. (This process will take about 1 -2 business days. We will notify you via email if your order cannot be processed)
"Queuing" - Your payment has not been cleared. (This process will take about 3 - 5 business days. Once your payment is cleared, your order status will change to "Processing" )
"Not Finished" - Your order has not been processed. Payment via PayPal has been cancelled.
"Completed" - Your order has been completed and shipped.
"Failed" - Your payment has failed. We do not process failed orders.
Tracking Your Order
To track your order go to My Account, click on Order Status menu, search for your order and go to the Order Details page by clicking on the order number. Click on the Track it button on the Order Details page and you will be provided with up to date tracking information by the carrier you have selected.
USPS FIRST CLASS INTERNATIONAL SHIPPING METHOD DOES NOT PROVIDE TRACKING INFORMATION. WE RECOMMEND THAT YOU USE A SHIPPING METHOD THAT PROVIDES TRACKING INFORMATION IN ORDER TO ENSURE A FAST AND SECURE DELIVERY OF YOUR MERCHANDISE.
· When using International 1st Class Mail you will receive a custom form number starting with LN. This is NOT a tracking number. The only information available on the USPS tracking page will be the date when the package was picked up by the carrier.
International Orders
• International orders are subject to billing address verification, and must have the same billing and shipping address. Orders with a different billing and shipping addresses will not be processed.
• RISK OF LOSS, DAMAGE AND TITLE FOR MERCHANDISE SHIPPED INTERNATIONALLY WILL PASS TO YOU UPON OUR DELIVERY TO THE CARRIER. DAMAGED ITEMS DELIVERED THROUGH INTERNATIONAL SHIPPING METHODS WILL NOT BE REPLACED OR REFUNDED. WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARENCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.
• INTERNATIONAL ORDERS ARE SHIPPED VIA USPS INTERNATIONAL MAIL OR FEDEX EXPRESS. USPS FIRST CLASS INTERNATIONAL SHIPPING METHOD DOES NOT PROVIDE TRACKING INFORMATION. WE RECOMMEND THAT YOU USE A SHIPPING METHOD THAT PROVIDES TRACKING INFORMATION IN ORDER TO ENSURE A FAST AND SECURE DELIVERY OF YOUR MERCHANDISE.
• When using International 1st Class Mail you will receive a custom form number starting with LN. This is NOT a tracking number. The only information available on the USPS tracking page will be the date when the package was picked up by the carrier.
• For shipping charges, please refer to International Shipping (we currently ship to selective countries, please check International Shipping for a complete list). Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detail information.
• Estimate delivery time is 6-12 days for Canada/Mexico orders. Estimate delivery time is 8-16 days for other international orders.
• Free shipping promotion does not apply to international orders including Canada/Mexico orders.
• We do not accept returns and exchange on international orders including Canada/Mexico orders.
Special Orders
Shopping for your next party favors or dance event, you can choose from the many products featured on our site or send a Cherry Culture Gift Card or eGift Certificate. You may place a special order with us at anytime. Simply complete the Special Order Form and fax/email to us. Please allow 24 to 48 business hours to process your order.
Availability: Not all products are available for special order. Please complete the Special Order Form and we will email you with product availability.
Minimum Orders: Special orders require a minimum purchase of qty 12 per shade per product. And a minimum orders of $100 and more.
Promotions: All current promotions can be applied to the special order.
Delivery Options: Please refer to our U.S. Shipping and International Shipping instructions.
Payment Terms: Prepayment is accepted with credit cards
Contact Info: For further questions, please contact Customer Service
Mail/Fax Orders
You can place an order by fax or mail. Please fill out the Mail/Fax Order Form and follow the instructions provided to place an order.
Payment Options
We accept the following forms of payment:
• Visa
• MasterCard
• American Express
• Money Orders and Checks (U.S. orders only) See instructions here
• CherryCulture E-Gift Certificates
We also accept payments to PayPal
and Google Checkout
The following cannot be accepted as forms of payment online:
• Cash
• COD's
PLEASE NOTE: All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. We will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email.
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Sales Tax
State law requires that we charge applicable sales tax on orders shipped to addresses in the state of California. Items paid for with Gift Certificates will be taxed if shipped to addresses in California.
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Product Availablity
Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly basis depending on the particular item and brand. We recommend that you add the item that you want into your wishlist and review your wishlist regularly to check on its availability. At this time, we do not have a backorder system.
Canceling and Modifying Orders
Before you place your order, you can view the contents and the total amount in your shopping bag. Once your order has been successfully submitted, the order will be in a "Processing" status. This means your order has been sent to our warehouse. Once our warehouse begins to pack your order, the order will be in a "In Progress" status. When the order is completed and ready to ship, the status will then change to "Completed" and you will receive an email confirmation.
Our order-fulfillment and shipping systems are designed to get orders on
their way quickly and efficiently. We will begin to process your order
immediately after you click the Submit Order button. Therefore, an order
CANNOT BE CANCELLED OR MODIFIED once it is submitted.
You can return your items for a store credit. For more information on returns, please visit our Returns & Exchanges Policy.
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Declining Orders
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Problems at Checkout
Billing Information Errors
AVS Failed: The billing address you enter MUST MATCH the one you use on your credit card. Please check your credit card statement before you enter the billing information.
(Please note that all transactions including failed transactions will show on your account until the issuer clears them. This process will take about 2 - 3 business days. For more information, please contact your credit card issuer)
Using a Debit Card
We accept debit card as one of the payment option. However if you recently funded your debit card, please make sure the fund is available before making a purchase. Please contact your bank for more information.
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